Support

Moving to a new phone

On your old phone, tap the cloud button in the Hangar and link Sign in with Apple or Google. On the new phone, open the game, tap the cloud button and sign in with the same account. Until you link, your account is tied to that phone, and on Android it's lost if you uninstall the game.

Purchases and refunds

If something you bought didn't arrive, open the Store, tap the receipt button and try Restore purchases. If it's still missing, email us the store's order number. Refunds go through the store you paid: Apple at reportaproblem.apple.com, Google Play from your order history.

Reporting and blocking players

Long-press a player's name, a message or a design to report or block them. You'll find the outcome of your reports, and any decision about your own account with its appeal button, under Notices: tap the cloud button in the Hangar, then Safety.

Deleting your account

To delete your Overbuilt account and its data, email support@overbuiltgame.com from the address you want us to reply to, with the subject "Delete my account". Include your display name with its number, like Wren#0042. You'll find it at the top of the sheet that opens from the cloud button in the Hangar. If you haven't chosen a name yet, choose one there first, so we can find your account. We'll delete it and reply when it's done. Deletion can't be undone.

What's deleted: your account and sign-ins, your progress and designs, your display name, your shared and Arena designs, your Crew membership, your messages, contacts and blocks, your Starglass, Alloy and store items, and your analytics data.

What's kept: purchase records for 3 years, for tax, no longer linked to you. Reports and moderation decisions for up to a year after they're closed. Server logs for up to 30 days.

You can also delete less: remove a design in Blueprints, or turn off analytics under Privacy choices (cloud button in the Hangar) and we'll delete the analytics linked to your account. For a copy of your data, email us.